Zoom Automated Live Captions vs Human Generated Live Captions

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Zoom Automated Live Captions vs Human Generated Live Captions

Zoom Automated Live Captions vs Human Generated Live Captions

IMPORTANCE OF VIRTUAL EVENTS

With the prevailing COVID-19 pandemic ,the necessity of Virtual Events has seen a drastic growth which has almost become a new normal.

Corporates ,Educational Institutions and the Private sectors rely on the Zoom platform to conduct their Annual Conferences ,Meetings, Webinars ,Online Learning Videos and much more.

Though we are slowly moving back to pre pandemic times , there are still many Companies ,Schools and Universities across the United States who are preferring to stay safe at home and use Zoom platform to attend their day to day meetings and webinars.

In fact most of the Schools and Universities follow the Online Learning pattern and encourage their students to utilize the Zoom platform (Zoom Automated Live Captions) for their e-learning purposes on a day to day basis.

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ZOOM’S IMPACT ON COVID-19 PANDEMIC

Zoom being a leading Virtual platform for communications with a flexible and reliable cloud platform is specifically designed for Video and Audio conferencing,Chats and Webinars. With its continued popularity and success , Zoom truly reached millions of users during the COVID-19 pandemic of 2020.Most of the users across the globe trusted Zoom platform and hosted their meetings/webinars during this lockdown.

People in their droves chose Zoom over other options and as per the latest report Zoom was seeing 300 million daily meeting participants which was earlier 10 million in the month of December last year 2019.

At CaptioningStar , right from the beginning of lockdown (March 2020) we have been receiving Zoom Live Captioning requests from different sectors like NGO’s,City Offices,Corporates,Legal Firms ,Universities ,Colleges ,Event Management Companies ,Broadcast and Production houses to Live caption their Meetings/Webinars with Zoom Live Closed Captions.Most of the inquiries , say 80% inquiries were made for Zoom Live Captioning and almost our customers focussed on Live Captions performed by Human Live Captioners .

Remaining 20% of the inquiries were made for Zoom Automated Live Captions for various events like Annual Conferences ,Webinars ,Town Hall meetings etc.Both Human Live Captions and Zoom Automated Live Captions goal is to improve the accessibility of the Zoom Meetings and to help the people who are deaf or hard of hearing and non-native English speakers.

When it comes to Live Captioning in Zoom there’s always a bewilderment whether to choose Zoom Automated Live Captions or Human Generated Real-Time captions. This Blog assists you to choose the best option as per your Business requirement.

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Remaining 20% of the inquiries were made for Zoom Automated Live Captions for various events like Annual Conferences ,Webinars ,Town Hall meetings etc.Both Human Live Captions and Zoom Automated Live Captions goal is to improve the accessibility of the Zoom Meetings and to help the people who are deaf or hard of hearing and non-native English speakers.

When it comes to Live Captioning in Zoom there’s always a bewilderment whether to choose Zoom Automated Live Captions or Human Generated Real-Time captions. This Blog assists you to choose the best option as per your Business requirement.

ZOOM AUTOMATED LIVE CAPTIONS

The Zoom software is easy to use when compared with all the other Virtual Event platforms.The Captions produced by Zoom Automated Software improves the accessibility of Meetings,Webinars ,E-learning Videos to a greater extent and enhances the overall comprehension of the Video content.

The Zoom Automated Captions helps the participants who speak multiple languages and removes the Language barrier.As of today,you can effortlessly improve your Zoom Calls and Meetings with the best speech recognition AI software. There could be a delay of 12 to 15 seconds with the Zoom Automated Captions.

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HOW TO ENABLE ZOOM AUTOMATED CAPTIONS

Enabling Zoom Automated Live Captions is as simple as it sounds

  • Login to Zoom portal
  • Click Account Management and navigate to Account Settings.
  • Click the Meeting Tab.
  • You can now enable the Closed Caption
  • You can toggle between the On and Off options available in the portal.

Zoom with its in-built facility of providing Automatic Live Captions ensures to produce captions as soon as the participants starts to speak in the meetings.These captions will keep you connected throughout the meetings and gives a good user experience.

However Zoom Automated Live Captions may have less accuracy than the Third-party apps like Otter.ai ,Verbit etc.

HOW DOES CAPTIONINGSTAR INTEGRATES WITH VERBIT TO PROVIDE ZOOM AUTOMATIC LIVE CAPTIONS

Verbit , an AI software product provides an End to End solution to caption the Video Content with over 98% accuracy.

It seamlessly integrates with Zoom and other LMS platforms to provide the Users a great experience by producing Automated Live Captions and makes the Video Searchable and improve the audience engagement by 80%.

The Verbit’s Automated Captions in Zoom ensures to meet ADA compliance and FCC requirements diligently. The CART Captioning and CART transcription are meeting the live needs of those with hearing impairment issues and provide equal opportunities to them to strive for best.

BENEFITS OF USING ZOOM AUTOMATED LIVE CAPTIONS

Zoom Automated Live Captions helps to improve the Meetings Accessibility and enhances the overall comprehension of the Video content

  • The Automated Live Captions in Zoom meets the ADA compliance and FCC laws.
  • It helps to reach a wider set of audience and acts as a great boon to the people who are Deaf or Hard of Hearing.
  • Seamlessly flows the right captions when the participants start speaking during the meetings.
  • Zoom Automated Live Captions makes life easier , where there is no involvement of a Human Captioner.
  • Zoom Automated Live Captions keeps the viewers/participants focussed throughout the meeting.
  • The cost of Zoom Automated Live Captions are much lesser compared with the Real-Time Captions produced by Human Live Captioners.

AUTOMATED ZOOM LIVE CAPTIONING PROCESS

At CaptioningStar we are equipped with an AI Live Captioning system and once the Zoom API token of the meeting/webinar is shared , Live Captions will automatically flow at the bottom of the Zoom screen. The huge demand in assigning Real-Time Captioners could be a real-challenge since most of the Third-party vendors are experiencing this in recent times.

REUSE THE TRANSCRIPTS AT THEIR PREFERRED PLATFORMS

Customers requiring Automated Zoom Live Captioning  can reach out to transcription companies such as TranscriptionStar to proof read the automated transcripts and  to reuse the transcripts at any of their preferred destinations say YouTube, Facebook, VOD, Learning management systems , internal applications etc.

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HOW DOES ACCURACY MATTERS WITH THE HUMAN REAL-TIME CAPTIONERS

Our Human Live Captioners are certified NCRA professionals who have experience of more than 11 years working across the domains Corporates, City Offices, Government agencies, Non-profit organizations, Schools, Colleges, Universities and TV stations are well expertised and highly skilled in the terms and technical jargons used in the different sectors.

Human Captioners have better understanding of the language being spoken by the meeting participants and generate the words they hear quickly with high degree of accuracy. Our Live Captioners as mentioned before have a tendency to attain 99% accuracy with a 3 to 5 seconds delay.

ENHANCES THE ACCESSIBILITY TO DEAF OR HARD OF HEARING PARTICIPANTS

If you’re producing Live captions to be accessible to people who are deaf or hard-of-hearing, high accuracy is imperative.

Unfortunately, due to the current constraints, assigning a Live Captioner and performing Live Captions is quite a difficult task , but however we can never deny the fact that the words and lines of text can never be skipped by a Human Captioner. This helps the audience who are deaf or hard of hearing to an optimum extent.

COST OF EMPLOYING HUMAN LIVE CAPTIONERS

At times , employing Human Live Captioners requires a lot of time and effort.You need to invest some amount to recruit the Live Captioners to offer the Zoom Live Captioning service to your customers. This is one of the main reasons where people turn to Automated captions.

However at CaptioningStar we also make sure both Zoom Automated and Live Captions produced by Human Live Captioners are invariably the same and affordable to our customers.

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TURN-AROUND TIME REQUIRED FOR REAL-TIME HUMAN CAPTIONERS

The two kinds of turn-around time are Availing a captioning service , and the time it takes to display Zoom Live captions on a screen. We will take a look at both of them here.

Availing Time

Generally it takes time to schedule a Human Captioner for a Zoom Live project and time consumption is less when you are availing for a Zoom Automated Live Captioning.

Display time to generate the Captions

Most of the customers may have a concern of how long it takes to display Zoom  Live Captions on the screen. Usually the display time for human -generated captions is much faster than the captions produced by Automated Software.

The Human generated captions are performed by a NCRA certified professional and they require no checking,Whereas Automated generated captions may have a delay of 10 to 15 secs and definitely need a human intervention for quality check and transcript for accuracy.

BENEFITS OF HUMAN REAL-TIME CAPTIONERS

  • Human professionals with their experience and expertise understand different accents, speech patterns, pronunciation and slang terms in a better way.
  • CaptioningStar employed Bilingual Captioners in order to provide Live Captioning services in the Customers preferred language.
  • Ultimately Bilingual Captioners understand the language being spoken and caption it in a different language as preferred by the customer.
  • High accuracy and transparency is achieved incase of Human generated Captions.The Captions are reliable and effective and displayed on the Zoom screen with a very less time lag of 3 to 4 seconds.
  • The Technical Jargons and the terminologies are easily understood by the Human Captioner.
  • If the audio quality is not great , Human captioners with their experience will have a tendency to generate the right captions .However Automated system will not be an ideal option in this scenario.

AUTOMATIC PROCESS EVOLUTION

Automation is predominantly overwhelming Manual efforts of Live Captioning , but still in terms of accuracy and efficiency a human intervention is highly required to produce Live Captions in Zoom.However owing to the current situation employing an Automated Software for generating Zoom Live Captions is almost similar and the accuracy can be achieved with the help of choosing the right platform to integrate with Zoom.

We believe that this blog has clearly explained the difference between Zoom Automated Live Captions and Human Generated Live Captions briefly.

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