Case Study – Live Captioning in Eventfinity Virtual platform for Sacnas organization

BACKGROUND

SACNAS – Society for Advancement of Chicanos/Hispanics and Native Americans in Science – is an inclusive organization dedicated to fostering the success of Chicanos/Hispanics and Native Americans, from college students to professionals, in attaining advanced degrees, careers, and positions of leadership in STEM.

HOW DID WE MANAGE THE CRITICAL DEADLINE

Deb McIntosh,Assistant Director of Finance from SACNAS had a requirement for Live Captioning their Events from October 19-24 where the Live Captioners support was totally needed for this long duration of scheduled events that lasted for 30 hours on an average.
This inquiry was made at the last minute but our Scheduling team and Sales team made sure the technical arrangements were done successfully without any conflict.

LIVE CAPTIONING IN EVENTFINITY-VIRTUAL EVENT PLATFORM

Deb McIntosh ,had a specific requirement for Live Captioning and we were asked to perform Real-time Captioning in a Virtual platform Eventfinity.

So far at CaptioningStar we have performed Live Captioning in different platforms like Zoom,WebEx,GoToWebinar,Vimeo,Ringcentral and working with Eventfinity was relatively new to the technical team.But we never stopped , and explored this new technology with the overall knowledge and experience we gained so far.

We had several back to back calls before we onboarded the Live Captioners for SACNAS event where the first call was meant to explain the process of Live Captioning to Deb that we usually follow at our firm.

During our next call from our client they explained the process of Eventfinity and the product demonstration was illustrated to our technical team.

On further discussion our technical team elucidated how we will login to Eventfinity platform and provide Live Captioning after listening to the voice of the meeting participants.

USING STREAMTEXT HOW DID WE ACHIEVED REAL-TIME CAPTIONS

Since Eventfinity has no in-built facility to provide Closed Captions ,our technical team had used a Streamtext product to handle the situation.
StreamText delivers the spoken word as real time captions to virtually any platform or device with Internet access.Using Streamtext we embed the iframe code and Live Captions will be displayed at the bottom of the window.

During the Trial process ,the audience of SACNAS conference were delighted with the outcome of high quality and 99% accurate Captions.

We were informed by the Client to login the Eventfinity system 30minutes prior to the event since the platform has the limit to allow the number of participants and if the Captioner delays it ,there’s a high chance that he/she might not be able to login to Eventfinity virtual platform.

Though the Captioners were super busy due to the prevailing situation they made sure to login well before the time. Separate login credentials were provided to the captioners to avoid any discrepancy.

OUR CUSTOMERS HAPPINESS IS WHAT MATTERS

We as a team had the ability to adapt to the new technology in a less matter of time and helped our client to achieve their goal by improving the accessibility rate of their Event and ensured their participants had an equal access to the content.

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