Case Study – Remote Live Captioning Using Falcon for LMG

A RACE AGAINST TIME

LMG Production had a need for quick turnaround time. At CaptioningStar we offer live captioning services with a quick turnaround time of 24 hours. Needs something quick? Contact Us.

EXECUTIVE SUMMARY

LMG – LMG offers 3 unique divisions, Show Technology, System Innovation and Touring. They aim to go beyond technology and offer innovative solutions you can trust. They contacted us with less than 12 hours’ notice for their 3 live streams captioning service on Falcon.

HOW OUR TEAM MANAGED THE VERY SHORT NOTICE

When David Mims, Accounts manager contacted us with a requirement for Live Captioning for a 5-hour long conference with 5000 participants on GitHub for Developer, Enterprise and Play, we had less than 12 hours to put together the captioners and have our technical team in place. The event was for 2-days December 9th and 10th.

Our sales and scheduling team worked with LMG efficiently, providing all the service and support needed by the client without any delay.

LIVE CAPTIONING USING FALCON- ENCODER

The client used Falcon as their choice for encoder software to help host their conference. After enlisting us as the captioning agency, our captioners received the codes and used iCap to access the audio feed.

It took a few emails before we could acquire the exact codes for Falcon access and also explained how it would work with iCap in the picture.

HOW WE USED ICAP TO SUPPORT OUR CAPTIONERS

We used iCap to support our captioners with high-quality audio feed; with the help of iCap, the captioners were able to receive higher audio clarity and word accuracy. Our decision to use iCap’s service helped us deliver accurate captioning service for our clients.

CUSTOMER SATISFACTION PRECEDES EVERYTHING ELSE

Post-event our client, reached out to thank us for our service and applauded the teamwork and timeliness.

Despite the race against time, our team made the event a grand success without any hiccups.