Combined Digital Accessibility Services for an Art Museum - CaptioningStar

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Combined Digital Accessibility Services for an Art Museum

Combined Digital Accessibility Services for an Art Museum
Combined Accessibility for an Art Museum


Accessibility is a fundamental aspect of cultural institutions, ensuring that everyone, regardless of disabilities, can fully engage with art and exhibitions. This case study explores how Captioningstar collaborated with an art museum, based in Salem to enhance digital accessibility, thereby elevating visitor services and fostering inclusivity.

Client Background

The Salem-based Art Museum is renowned for its diverse collection and innovative exhibitions. However, they recognized the need to improve accessibility for visitors with hearing impairments. Their goal was to provide comprehensive digital services that would enable all patrons to fully experience and appreciate the museum’s offerings.


Limited Accessibility

The museum’s digital content, including online exhibitions and promotional videos, lacked accessibility features such as captions for the deaf and hard of hearing.

Visitor Experience

Without adequate accessibility, visitors with hearing impairments were unable to fully engage with the museum’s digital resources, resulting in a less inclusive visitor experience.


The museum sought to comply with accessibility regulations and standards, ensuring equal access to cultural and educational content for all visitors.

Solution Provided

Comprehensive Captioning Services

Captioningstar provided comprehensive captioning services for the museum’s digital content, including videos, audio guides, and virtual tours. This involved accurately transcribing spoken dialogue and providing synchronized captions to ensure accessibility.

Customized Solutions

Understanding the unique needs of the museum, Captioningstar tailored its services to align with the institution’s branding and style guidelines, maintaining consistency across all captioned content.

Integration with Digital Platforms

Captioningstar seamlessly integrated captioned content into the museum’s digital platforms, including their website, mobile app, and social media channels, ensuring that visitors could access accessibility features effortlessly.

Compliance Assurance

Captioningstar ensured compliance with accessibility standards such as the Americans with Disabilities Act (ADA) and Web Content Accessibility Guidelines (WCAG), providing the museum with peace of mind regarding legal requirements.

Implementation Process

Assessment and Consultation

Captioningstar conducted a thorough assessment of the museum’s digital content and consulted with key stakeholders to understand their accessibility requirements and goals.

Captioning and Synchronization

Using advanced captioning technologies and skilled professionals, Captioningstar transcribed and synchronized captions for the museum’s multimedia content, ensuring accuracy and clarity.

Integration and Testing

The captioned content was seamlessly integrated into the museum’s digital platforms, undergoing rigorous testing to ensure compatibility and functionality across devices and browsers.

Training and Support

Captioningstar provided training for museum staff on managing and updating captioned content, as well as ongoing support to address any issues or updates.


Enhanced Visitor Experience

With comprehensive captioning services, the Salem Art Museum significantly improved the accessibility of its digital resources, enhancing the overall visitor experience for individuals with hearing impairments.

Increased Engagement

Captioningstar’s solutions facilitated greater engagement with the museum’s digital content, attracting a broader audience and promoting inclusivity.

Compliance Achievement

By ensuring compliance with accessibility standards, the museum demonstrated its commitment to equal access and met legal requirements.

Positive Feedback

Visitors with hearing impairments expressed appreciation for the museum’s efforts to prioritize accessibility, contributing to a positive reputation and increased patronage.


Captioningstar’s collaboration with the Salem Art Museum exemplifies the transformative power of digital accessibility services in cultural institutions. By providing comprehensive captioning solutions, Captioningstar elevated visitor services, promoted inclusivity, and enabled the museum to fulfill its mission of making art accessible to all. This case study underscores the importance of prioritizing accessibility in cultural organizations and the positive impact it has on audience engagement and satisfaction.